Privacy policy

I – GENERAL INFORMATION ON THE WEBSITE PRIVACY POLICY

  1. This section contains information regarding the management of the EMALAB COOPERATIVA SOCIALE ETS (hereinafter "Emalab" or "Data Controller") website with regard to the processing of personal data of users who visit it. The purpose of this policy, provided pursuant to Article 13 of EU Regulation 2016/679 – General Data Protection Regulation (“Regulation”) and applicable national legislation, is to provide maximum transparency regarding the information the site collects and how it is used.
  2. This privacy policy describes how we collect, use, store, and share information about users when they interact with the website ecopetdvm.com (hereinafter the "Site") and use the services offered. If you do not agree with this policy, please do not access, use, or interact with the Site and its services.
  3. In this policy, when we refer to "Emalab," "we," or "this Site," we mean EMALAB COOPERATIVA SOCIALE ETS, with registered office at Viale Goffredo Mameli n. 72, 61121 – Pesaro (PU), Tax Code and VAT number 02861950414, represented by its legal representative pro tempore, who acts as Data Controller of the information collected through the Site.
  4. This policy is valid and effective only for this Site and the data processed by it, but not for other websites that may be accessed by the user via external links on the Site.
  5. This policy may be subject to change due to the introduction of new laws or updates by the Data Controller. Therefore, we encourage you to periodically check this page, referring to the last modification date indicated at the bottom.
  6. Our services are intended for a professional audience and not for minors under the age of 16. We do not knowingly collect personal data from minors under the age of 16. If we become aware that a minor under the age of 16 has provided us with personal information without the consent of a parent or guardian, we will delete that information. If you believe that a minor has provided us with personal information, please contact us at the addresses indicated.

II - DATA PROCESSING

1. Data Controller

The Data Controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data. With respect to this Site, the Data Controller is EMALAB COOPERATIVA SOCIALE ETS, as identified above. For any clarification or to exercise your rights, you can contact the Data Controller at the following email address: info@ecopetdvm.com

2. Data Processors

The Data Processor is the natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Data Controller. Pursuant to Article 28 of EU Regulation No. 2016/679, the Data Controller may appoint Data Processors. An updated list of Data Processors, which may include technical service providers, hosting providers, IT companies, and communications agencies, is available upon request from the Data Controller.

3. Location of Data Processing

The data generated by the use of the Site is processed at the Data Controller's operational headquarters and on servers located within the European Union. It is understood that the Data Controller, if necessary, will have the right to transfer data to non-EU countries, ensuring that such transfer will be carried out in compliance with applicable legal provisions (Chapter V of the GDPR), for example through the adoption of Standard Contractual Clauses approved by the European Commission.

III - DATA PROCESSED

1. Data Processing Methods and Types of Data Collected

Like all websites, this Site also uses systems that acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols. The information collected may include the following:

  • Internet Protocol (IP) address;
  • Browser type and device parameters used to connect to the site;
  • Name of the Internet Service Provider (ISP);
  • Date and time of visit;
  • Web page from which the visitor originates (referral) and exits.

This information is processed automatically and collected to verify the correct functioning of the site and for security reasons, based on the legitimate interest of the Data Controller. For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may also include personal data such as the IP address, which may be used, in accordance with applicable laws, to block attempts to damage the site itself or harm other users. This data is never used to identify or profile the user.

If the user sends communications via the contact forms or email addresses on the Site, the data provided voluntarily is collected, such as:

  • First and last name;
  • Email address and telephone number;
  • Any other personal data included in the communication.

This data is understood to be voluntarily provided by the user at the time of the request and is processed to provide the requested service.

2. Purpose of data processing

The data collected by the Site during its operation is used for the following purposes:

  • Service provision: to respond to requests for information, quotes, or support sent by users via the contact channels. The legal basis is the implementation of pre-contractual measures adopted at the data subject's request (Article 6, paragraph 1, letter b) of the GDPR).
  • Marketing and Newsletter: subject to specific and optional consent, to send promotional communications, updates, and newsletters relating to the services offered by Emalab to veterinary professionals. The legal basis is the data subject's consent (Article 6, paragraph 1, letter a) of the GDPR).
  • Website Security and Operation: to ensure the security of the Website and its correct technical functioning. The legal basis is the legitimate interest of the Data Controller (Article 6, paragraph 1, letter f) of the GDPR).
  • Legal Obligations: to fulfill legal obligations to which the Data Controller is subject. The legal basis is the fulfillment of a legal obligation (Article 6, paragraph 1, letter c) of the GDPR).

3. Data Retention Period

The data collected is retained for the time strictly necessary to carry out the specified activities and, in any case, no longer than the following terms:

  • Browsing data is not retained for more than seven days (except where required by judicial authorities to investigate criminal offenses).
  • Data provided for contact requests will be retained for the time necessary to provide a response and for any subsequent management of the relationship.
  • Data processed for marketing purposes will be retained until consent is revoked or for a maximum period of 24 months from the date of provision.

IV - COOKIE POLICY

1. The Website ……… uses cookies to make the user's browsing experience easier and more intuitive. Cookies are small text files used to store certain information that may concern the user, their preferences, or the device used to access the Internet (computer, tablet, or mobile phone).
2. The Site uses technical cookies, necessary for the safe and efficient use of the site, and may use third-party cookies (e.g., analytics and profiling) to monitor performance, improve usability, and offer content in line with user preferences.
3. The use of third-party cookies is governed by the rules established by the third parties themselves. For a detailed description of the types of cookies used, their purposes, and how to manage or disable cookies, users are invited to read the specific Cookie Policy, accessible via a dedicated link in the footer of the Site.

V - USER RIGHTS

Pursuant to EU Regulation 2016/679 (Articles 15-22), the user has the right to:

  1. request from the Data Controller access to, rectification or erasure of personal data concerning him or her ("right to be forgotten"), or restriction of processing;
  2. object to processing;
  3. exercise the right to data portability;
  4. withdraw consent at any time, if the processing is based on it, without affecting the lawfulness of processing based on consent before its withdrawal;
  5. lodge a complaint with the competent supervisory authority (for Italy, the Italian Data Protection Authority).

Requests can be addressed to the Data Controller, without formalities, at the email address indicated above.

VI – SECURITY OF DATA PROVIDED

This Site processes user data lawfully and correctly, adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of the data. Processing is carried out using computerized and/or electronic means, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, categories of authorized personnel involved in the organization of the Site (administrative, commercial, marketing, legal personnel) or external parties (such as third-party technical service providers, hosting providers, IT companies) may have access to the data, appointed, if necessary, as Data Processors by the Data Controller.

VII – AMENDMENTS TO THIS DOCUMENT

This document, published at (address) ecopetdvm.com/en/privacy, constitutes the privacy policy of this Site. This document may be subject to changes or updates. Any significant changes or updates will be notified to users via appropriate notifications. Users are advised to check this page periodically, referring to the last modification date indicated at the bottom. If they do not accept any changes made to this privacy policy, they must cease using this Site and may request the Data Controller to remove their Personal Data.

This document was updated on 24/02/2026 and complies with the regulatory provisions of EU Regulation 2016/679.